There are no returns possible because of hygienic reasons for "Gesichtsmasken".

Aus hygenischen Gründen, können wir keine Gesichtsmasken zurücksenden. Wir tragen keine Produkthaftung. 

Bitte beachte vor dem Kauf die folgenden Aspekte:

  • Aus hygienischen Gründen sind Retouren nicht möglich
  • TOSSEM Schneiderei und Manufaktur übernimmt keine Produkthaftung
  • Dieses Produkt ist kein Medizinprodukt im Sinne des MPG. Mit einem Kauf bestätigst du deine Kenntnisnahme darüber, dass dieses Produkt kein Medizinprodukt ist. 
  • Bitte Masken vor dem ersten Gebrauch und nach jedem Gebrauch gründlich waschen. Sie akzeptieren beim Kauf, dass die Masken ohne Waschetikett versandt werden und wir Ihnen keine Waschanleitung geben können. 
  • Informationen zum Versand findest du hier: Versand

Die Maske verfügt nur bei markierten Modellen einen Nasenbügel, sonst haben die Masken weder Nasenbügel oder eingenähte Filter. Unsere Maske kommt mit einem Gummiband (bei Variante weiß auch mit Stoffband). 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sbgtolga@hotmail.de.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tossem.schneiderei@gmail.com and send your item to: Bleibtreustr. 5, 10623 Berlin Deutschland.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: TOSSEM Schneiderei und Manufaktur Bleibtreustr. 5, 10623 Berlin.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.